11bad's Privacy Policy — Your information is completely safe with us

1Introduction & Scope

This Privacy Policy ("Policy") applies to the 11bad platform and all its services. By using the 11bad.org website or downloading our mobile app, you agree to this Privacy Policy.

We believe privacy is not a luxury — it is your fundamental right. That is why 11bad collects only what is necessary, keeps every data point secure, and never abuses your trust.

This policy is drafted in accordance with applicable laws in Bangladesh and international data protection standards. If you have any questions, please get in touch.

2What Information We Collect

11bad only collects information that is genuinely needed to operate the platform and serve you. The types of data and their purposes are outlined below:

3How We Collect Information

11bad collects your information through several methods. It is important that you are aware of each one.

• Provided Directly: Information you provide directly when registering, logging in, or updating your profile.
• Automatically Collected: Information automatically collected through cookies and log files while you use our website or app.
• Payment Gateway: Transaction data received through payment processors during deposits or withdrawals.
• Third-Party Verification: Information received from identity verification providers during the KYC process.
• Device Logs: Technical information automatically collected from your device, browser, and network.

4Purpose of Data Use

11bad uses your information only for specific, legitimate purposes — never for anything irrelevant or harmful.

• Account management: Registration, login, password recovery, and profile updates.
• Payment Processing: Accepting deposits and sending out winnings.
• Customer Support: Resolving your issues and processing complaints.
• Security Assurance: Prevention of fraud, money laundering, and unauthorized access.
• Legal obligations: Meeting applicable legal and regulatory requirements.
• Service Improvement: Improving platform performance and user experience.
• Responsible Gaming: Detecting unusual gaming patterns to provide timely support.
• Promotional Communications: Offers and bonus information are only sent with your consent.

5Data Sharing Policy

11bad never sells your personal information. In certain circumstances, limited data may be shared with third parties.

• Payment Processor: Only the financial information necessary to process transactions.
• Identity Verification Agency: Name, date of birth, and ID number for KYC verification.
• Technology Infrastructure Providers: Limited data shared for hosting and cybersecurity services.
• Legal authorities: Mandatory disclosure of information as required by court order or legal obligation.

6Cookies & Tracking Technologies

11bad uses cookies and similar technologies on its website and app to help improve your experience.

• Essential Cookies: Essential for maintaining login sessions and site security.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: Anonymous usage statistics to understand platform performance.

You can manage or disable cookies at any time through your browser settings. However, disabling essential cookies may cause some features to stop working properly.

7Data Retention Period

11bad does not retain your information longer than necessary. A defined retention period is set for each type of data.

• Active Account Information: Retained for as long as the account remains active.
• Transaction Records: A minimum of 5 years as required by law.
• Support Contact: Up to 2 years after an issue is resolved.
• Gaming Logs: 3 years for security and dispute resolution purposes.
• Marketing Information: Deleted immediately upon withdrawal of consent.

After account closure, certain data may still need to be retained for a set period due to legal obligations.

8Your Rights

As an 11bad user, you have the right to full control over your own data. We uphold the following rights.

• Right to Know: You can find out exactly what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You may object to the use of your data for specific purposes.
• Right to Withdraw Consent: You can opt out of marketing communications at any time.
• Data Portability: You can request a copy of your data to keep for yourself.

To exercise any of these rights, contact our support team. We are required to respond to your request within 30 days.

9Security Measures

11bad protects your data using industry-leading technology and practices. Our security operates on multiple layers:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Database Encryption: Stored data is kept in encrypted form.
• Firewall & DDoS Protection: Prevention of unauthorized access and attacks.
• Regular Security Audits: Regular reviews conducted by third-party experts.
• Staff Training: All our staff are trained under strict data protection policies.

10Minor Protection

11bad strictly prohibits providing services to anyone under 18. We never knowingly collect data from minors.

• Age verification is mandatory at registration.
• Any account identified as belonging to a minor will be immediately closed and all associated data deleted.
• If you suspect a minor is using our platform, contact our support team — we will act promptly.

11Policy Changes & Updates

11bad may update this Privacy Policy from time to time. You will be notified of significant changes by email or via an in-platform notification.

The date of each update will be noted at the top of this page. Continued use of the platform after any changes constitutes acceptance of the updated policy. Please review this page regularly.

12Contact & Complaints

For any privacy-related questions, requests, or complaints, please contact our Data Protection team. We aim to respond to your message within 48 hours.

Our support team is available 24 hours a day, 7 days a week.